399baji Privacy Policy — Your data is safe with us

1Introduction & Scope

399baji is a trusted online gaming and betting platform that provides a safe and enjoyable entertainment experience for users in Bangladesh. We believe your personal privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy explains how 399baji collects, stores, uses, and, where necessary, shares your personal information in specific circumstances. It applies to all users of the 399baji website, mobile app, and any of our services.

By registering on our platform, you confirm that you have read and understood this Privacy Policy in full. If you do not agree with any part of this policy, please refrain from using our services.

2What Information We Collect

399baji collects various types of information to provide you with our services. The types of data collected and their purposes are detailed below:

399baji does not collect any information beyond what is listed above. We strictly follow a minimum data collection policy.

3How We Collect Your Information

399baji may collect your information through a variety of methods. The primary data collection methods are described below:

• Directly from you: Information you provide during registration, KYC verification, contact with the support team, or when filling out a form.
• Automatically: Technical information is collected while you use our platform through cookies, log files, and tracking technologies.
• From Third-Party Verification Services: Information may be received from authorized third-party service providers for KYC and identity verification purposes.
• From Payment Processors: When processing your deposits or withdrawals, mobile banking or e-wallet providers send the necessary transaction information.
• From Public Sources: Publicly available information may be verified when necessary for fraud prevention purposes.

4Purpose of Data Use

399baji uses the data it collects for the purposes listed below. We never use your information beyond these stated purposes.

• To create and manage your account and complete KYC verification.
• To process deposits, withdrawals, and other financial transactions.
• To monitor transactions for Anti-Money Laundering (AML) compliance and fraud prevention.
• To provide customer support and technical assistance.
• To create bonuses, promotions, and personalized offers.
• To ensure platform security and verify authorized access.
• To meet legal obligations and comply with directives from regulatory authorities.
• To operate responsible gaming measures and identify at-risk behavior.
• To analyze and improve platform quality and user experience.

5Data Storage & Security

399baji uses the latest technology and methods to keep your data secure. Here are the key elements of our security framework:

• SSL/TLS Encryption: All data transfers across the website and app are secured with 256-bit SSL encryption, ensuring bank-grade security.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and a real-time intrusion detection system.
• Access Controls: Only authorized personnel can access your data, and every access is logged.
• Data Backup: Your data is regularly backed up and stored across multiple secure locations.
• Data Retention Period: Data is not retained beyond the legally required period. Following account closure, relevant information is generally kept for up to 5 years.
• Regular Security Testing: Penetration testing is conducted by independent security experts at least once every 6 months.

6Sharing Information with Third Parties

399baji does not generally share your personal information with third parties. However, limited data may be shared in the specific circumstances outlined below:

• Payment Processor: Only the minimum necessary information is shared with mobile banking and e-wallet providers to process transactions.
• KYC Verification Services: We work with approved and licensed third-party verification providers for identity verification purposes.
• Legal Authorities: We may be required to disclose information pursuant to a court order, legal investigation, or valid directive from a regulatory authority.
• Game Provider: Session information may be shared with licensed game providers to grant access to specific games.
• Fraud Prevention Network: Anonymized risk data may be shared with industry-recognized fraud prevention services to help detect and prevent fraudulent activity.

In all cases mentioned above, data protection agreements are in place with our partners, and they are only permitted to use your information for the specified purpose.

7Cookie Policy

The 399baji website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: These cookies are essential for maintaining login sessions and platform security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: Used to analyze page load times and crash reports, helping us improve the quality of the platform.
• Functionality Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Collects anonymized statistics to understand platform usage patterns.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

8Your Rights

399baji respects the following rights regarding your personal information. To exercise any of these rights, please contact our support team.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You may request a copy of your personal information in a common, portable format.
• Right to Object: You may object to the processing of your information for specific purposes.

9Privacy of Minors

399baji strictly does not collect or store information from anyone under the age of 18. All of our services are for adults only.

• Age verification is mandatory at registration, and users under 18 are not permitted to create an account.
• If a user registers with a false age and is later identified, their account will be closed immediately.
• If any minor's information is found in our system, it will be deleted immediately.
• If you believe a minor is using our platform, please notify our support team.

10Data Deletion Request

You may request the deletion of your personal information at any time. However, in certain cases we are legally required to retain specific data for a defined period.

• Financial transaction records are generally required to be retained for 5 years under AML regulations.
• KYC verification documents must be retained for a specified period in accordance with regulatory requirements.
• When a data deletion request is submitted, we will verify which information can legally be removed.
• Data beyond legal retention obligations will be deleted within 30 days of the request.

11International Data Transfers

399baji's servers and data centers may be located in various countries. Your information may be transferred outside your country for processing purposes.

• All international data transfers comply with GDPR and applicable international data protection standards.
• Standard Contractual Clauses (SCC) or equivalent safeguards are used for data transfers.
• Your data will not be transferred if the receiving country or organization cannot ensure adequate protection.

12Policy Changes

399baji reserves the right to update this Privacy Policy as needed. Changes may occur due to updates in the law, adoption of new technologies, or modifications to our services.

• Registered members will be notified of significant policy changes via email or in-app notification.
• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

13Contact Us

Contact us for any questions, complaints, or requests related to this Privacy Policy. Our data protection team is always ready to assist you.

We typically respond within 24–48 hours. Complex matters may take up to 7 business days.